Privacy
Your Data,
Your Data,
Your Trust
We only collect the information needed to respond to enquiries, prepare proposals, and manage client communication. We do not sell personal data or share it with unrelated third parties.
What We Collect
- Name, email address, phone or WhatsApp number, and project details you submit through our forms.
- Optional planning information such as dates, budget ranges, and reference files you choose to share with us.
- Basic technical information generated by your browser when visiting the site.
How We Use It
- To reply to your enquiry and prepare a relevant quote or proposal.
- To coordinate bookings, production schedules, and client communication.
- To improve the clarity and reliability of our website and contact flow.
How Long We Keep It
We keep enquiry records for as long as they are reasonably needed for conversation history, proposals, booking administration, and legal or accounting obligations. You can request deletion of personal enquiry data that is no longer required for an active project.
Questions or Requests
To request an update or deletion of your enquiry details, contact us at hello@ratelproduction.com or through our contact page.